customer care

our promise

Our goal is to provide an outstanding shopping experience where customers can shop from an abounding range of stylish product, regardless of time or location.

Your satisfaction matters to us most. We offer a FREE next day delivery Australia wide on any orders over $50, FREE returns and exchanges and a professional customer service experience.

If your questions are not answered in these pages, please contact us and we will be happy to assist with your queries.

We hope you enjoy your shopping experience with Baby’s Got Style.

shopping

How do I place an order?

Website: The store that never shuts! Simply add the items to your bag, select checkout, then follow the prompts to enter your shipping details, payment information and any comments. An order confirmation will be emailed to you immediately.

Phone: 1300 468 789 (international +61 2 8073 3200). We're here to take your call 8am - 6pm, Monday to Friday. Outside of those hours, email and phone messages are checked and responded to regularly. NSW public holidays are observed (and appreciated!).

Fax or Mail: Click here for your "offline"order form.

What are my payment options?

Credit card

We accept Visa, MasterCard and AMEX. Please note AMEX incurs a 2.4% surcharge.

PayPal

We accept PayPal. You can find out more about PayPal at www.paypal.com.au

Direct Deposit, Cheque or Money Order

Once your order has been confirmed simply transfer the funds, or post the cheque or money order. You will be immediately emailed the relevant payment details and full instructions. Briefly these are;

• Direct Deposit

Transfer the funds to the below account using your name as the payment reference.

Account name: Baby’s Got Style
Account number: 484 129 918
BSB: 112 879
St George Bank


• Cheque or Money Order

Make your cheque or money order out to Baby’s Got Style and send to:

Baby’s Got Style
L2, 67 O’Riordan St
Alexandria NSW 2015



Please write your name and order number on the back of the cheque.

Please note: Orders will be shipped as soon as funds are received. If funds are not received within 7 working days, the order will be cancelled.

layby

If you’re keen on an item but not ready to purchase in full, why not layby? Pay 25% or more of your order total now and we'll hold your items for up to 60 days.

The balance must be paid in full within 60 days or the order will be cancelled and a fee may apply. The cancellation fee can be up to 25%, for example, in the case of a sale or end of season item.

After 50 days, if a balance is still outstanding a reminder will be sent via email.

Orders are shipped when the balance is paid in full.

For customised items, the items will not be produced until the balance is paid in full.

Layby is not available with Direct Deposit payments or orders less than $75 (including shipping).

Layby’s are firm sales – unfortunately due to our new system we are unable to amend/ change/ or add to a layby until final payment is made and layby is ready to be shipped

Layby’s are not available during sale days and we are unable to hold sale items.

How to make payments or pay the balance on your layby:

Payments can be made over the phone or through the website;

Phone: Your payment can be processed over the phone: 1300 468 789 (international +61 2 8073 3200). We're here to take your call 8am - 6pm, Monday to Friday.

Website: Sign in and select the "my account" tab at the top of the page. You order history will appear. Click on the "make a payment" button and follow the prompts.

gifts

For that someone special, we can add a personalised gift tag to any order at no extra charge - simply note your message in the checkout comments.

Do you offer gift wrapping?

For $4.95, we’ll lovingly wrap your gift in one of our signature suitcases, complete with ribbon and personalised gift card.

If your gift does not fit the dimensions of the suitcase, it will be wrapped in a heavy-weight gloss white box or wrapping paper with sticker, ribbon and personalised gift tag.

Your gift can be sent directly to the recipient or to you, whatever you prefer! If you want it sent directly to the recipient simply put their address in the shipping address and a gift card message in the comments field at checkout.

Do you have gift vouchers?

We certainly do! When you can’t decide what to buy that special someone, give them one of our Baby’s Got Style gift certificates. They'll love you for it!

Valid for 1 year.

How do I redeem a gift voucher?

You can place the gift voucher number in the comments field at checkout and select direct deposit as the payment method. If there is a price difference needing to be paid you can directly deposit this, pay using PayPal or provide us your credit card details at checkout.

Alternatively you can give us a call and we can process the order over the phone.

Any balance left on the voucher remains and you can use the same voucher number on your next order.

Can I send gifts to hospitals?

We can send gifts to hospitals - we do however recommend you call the hospital prior to ordering to find out if gifts are accepted. We receive a lot of returned packages from hospitals that have been refused delivery.

sizing

What are your sizing guidelines?

Size	000	00	0	1 year	2 years	3 years	4 years	5 years	6 years	7 years
Age	0-3 months	3-6 months	6-12 months
Weight	5.5 kg	8 kg	9.5 kg
Dimensions (cm)
Height	64	70	78	88	95	102	109	116	121	126
Chest	45	47	50	53	56	57	59	61	63	65
Waist	45	47	50	52	54	55	56	57	58	59
Hat/Head	42	44	46	48	50	52	52	52	54	54

Footwear: Sizing varies between manufacturers. Refer to the sizing chart links on the individual product pages. Hint: measure your Childs foot length and choose the shoe length 1cm longer, for example if your child’s foot measures 15cm from heel to toe they will need a size 8 (16cms)

How do I measure?

Height: Hang them upside down... Just kidding! Head to heel measurement, standing up for those who can or lying down for little ones.
Chest: Measure under the armpits, around the largest part of the chest.
Waist: Measure around the waistline you normally wear your pants at.
Head: Measure around the head above the ears and eyebrow ridges.

Please note there is not a standardised sizing system for children's clothing. This is a guide we have produced to assist. As with adult fashion, different designers cut their garments differently and there will be variations in sizing between brands.

We endeavor to give you as much product information as possible to assist you in making accurate selections. If you are still uncertain, please don’t hesitate to email us or give us a call: 1300 468 789. We are here to help!

delivery

Within Australia

What are the shipping costs?

All parcels within Australia will be delivered via Australian Air Express. For orders less than $50, there will be a flat rate of $6.95. For all orders over $50 the postage is FREE.

Do you offer free shipping?

Yes, we offer free shipping Australia wide on all orders over $50.

When will I receive my order?

Orders placed before 1pm EST (weekdays) will be shipped the same day for overnight delivery. Orders containing custom made items are shipped in full once the custom item is ready.

Locations outside capital cities and major regional centres may take an extra day. Very remote locations will take longer. Check if you are in the overnight delivery area.

Is a signature required?

During the checkout process, you have the option of requesting a signature on delivery or authority to leave. If a signature is requested and you are not at home at the time of delivery, a calling card will be left for you to advise where the parcel is being held, this can be either a regional depot, an Australian Air Express Depot or your local post office.

Specific delivery instructions may be entered during the checkout process in section 3: Delivery under special instructions, eg “Please leave on front porch if not at home”

Has my order been shipped yet?

A confirmation email will be sent to you advising when your order has been shipped and it’s tracking details.

Can I track my parcel?

A confirmation email will be sent to you advising when your order has been shipped and it’s tracking details. This can also be viewed online in your account. Simply follow the link in our email once your order has been shipped. This will take you to our courier tracking website –enter your consignment number and check where your goodies are!

Incorrect delivery address/returned parcels

If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, the flat rate of $6.95 will apply to send it again.

International

Orders delivered outside Australia are exempt from 10% GST. This will be deducted from your order total during checkout, after your delivery address is entered.

What are the shipping costs?

Weight (up to, kg)		New Zealand	Asia Pacific	USA/Canada/Middle East	Rest of world
0.5		$29.50	$36.50	$43.50	$53.50
		$9.00	$12.00	$14.00	$15.00
1.0		$29.50	$36.50	$43.50	$53.50
		$13.00	$19.00	$23.00	$25.00
1.5		$29.50	$36.50	$43.50	$53.50
		$18.00	$27.00	$33.00	$35.00
2.0		$29.50	$36.50	$43.50	$53.50
		$22.00	$34.00	$42.00	$45.00
2.5		$32.50	$40.50	$49.50	$61.50
3.0		$35.50	$44.50	$54.50	$68.50
3.5		$38.50	$48.50	$60.50	$76.50
4.0		$41.50	$52.50	$66.50	$83.50
Over 4 kg		$44.50	$56.50	$71.50	$91.50

Do you offer free shipping?

We offer free shipping on all orders over $50 Australia wide only. On all international orders, if you spend over $50 with us you will be offered free shipping on your next order if placed within 3 weeks of your previous order.

When will I receive my order?

Orders placed before 1pm EST will be shipped the same day (Weekdays only, orders placed over the weekend or on public holidays will be posted next business day).

Delivery times (days)	New Zealand	Asia Pacific	USA/Canada/Middle East	Rest of world
	2-3	2-5	3-6	4-7
	3-4	3-6	4-7	5-8

Is a signature required?

Both services have signature on delivery security. Additionally, Express Post International (Australia Post’s express international service) ensures super fast delivery and tracking every step of the way.

If you’re not home to receive your parcel and the driver feels it’s not safe to leave, a calling card will be left and your parcel can be collected from your nearest post office.

Specific delivery instructions may be entered during the checkout process, in section 3: Delivery under special instructions ,eg “Please leave on front porch if not at home”.

Has my order been shipped yet?

Please contact our customer service team and we will happily supply a tracking number.

Incorrect delivery addresses/ returned parcels

If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage fee will apply to send it again.

returns and exchanges

At Baby's Got Style, we will return and/or exchange items for you FREE OF CHARGE, and we will send you a replacement item the next day FREE OF CHARGE (Australia only).

Items must be unworn, unused and returned with 1 month of purchase, and we reserve the right to refuse a product that does not meet these requirements.

We will accept returns on sale product, however return postage costs must be paid by the customer.

Returns

Step 1

Contact our friendly customer service girls for your Return Authority (RA#) number

- Ph 1300 468 789 (within Australia)

- Ph +61 2 8073 3200 (international)

-Email info@babysgotstyle.com.au

Step 2

Within Australia, you will be issued a Reply Paid number to post your return back to us, FREE OF CHARGE.

For international orders, clearly mark your RA# on the outside of the parcel and return the unwanted item/s at your own cost.

(Please note: Reply Paid address does not work outside Australia - simply use address without Reply Paid for international orders).

Reply Paid 85747
Baby's Got Style
L2, 67 O’Riordan St
Alexandria NSW 2015
(RA#____)

Step 3

When we receive your returned product, your refund will be processed.

Exchanges

If you wish to exchange a product for a different size, colour or a different product entirely, it's as simple as this:

Step 1

Contact our friendly customer service girls for your Return Authority (RA#) number

- Ph 1300 468 789 (within Australia)

- Ph +61 2 8073 3200 (international)

-Email info@babysgotstyle.com.au

Step 2

Within Australia, your requested exchange item/s will be posted to you FREE OF CHARGE, along with a Reply Paid satchel to return the unwanted items. Exchange orders received before 1pm weekdays will be shipped the same day.

For international orders, clearly mark your RA# on the outside of the parcel and return the unwanted item/s at your own cost. Once received, your requested exchange will be shipped FREE OF CHARGE.

Address details as per above.

Damaged/faulty items

Faulty items or items damaged in transit are uncommon and will be dealt with on a case-by-case basis.

help

If you have any questions or queries that we haven’t been able to answer, please contact us. We’re here to answer your calls and emails weekdays from 8am- 6pm EST.

technical

If you are having any technical difficulties with our site, please contact us.

privacy

The information you provide for the purpose of completing your order is only used to fulfil your order. Sharing of information will be limited to partners or third parties who are integral to the order fulfilment process (courier companies, suppliers of custom made items).

Baby’s Got Style employs various services to monitor our website performance and visitor browsing characteristics. This information is aggregated and analysed to determine how the content provided (website, blog, newsletters, promotions) may be better match visitors’ needs.

Cookies can be used to improve your experience whilst shopping (by remembering what was in your cart between visits). A cookie is a small data file that is sent to and shared with your computer. You can control the use of cookies via the settings on your browser.

Information about individuals will not be disclosed without consent, except where required by law.

Anyone who participates in interactive activities (contests, membership programs, message boards, purchases, newsletter subscriptions, surveys) may be asked to provide information. This information may be used to communicate promotional offers or related information about our company, our partners and relevant third parties. Furthermore that information may be used to design the marketing messages received by the recipients.

The security of your information is a priority for Baby’s Got Style. Information will only be shared within Baby’s Got Style on a need-to-know basis. All electronic information is stored with password protection.

When purchasing online your payment details are processed securely using 128-bit SSL (secure socket layer) encryption.

Please note that sites linking to www.babysgotstyle.com.au may have different privacy policies. Baby’s Got Style will provide links to third party sites that may have difference privacy policies in our communications (website, blog, newsletters, surveys).

If you have any questions regarding privacy please contact us on +61 2 8073 3200 or info@babysgotstyle.com.au.

Baby’s Got Style seek to comply with Australian privacy laws.

terms and conditions

Access to and use of www.babysgotstyle.com.au (the “Website”) and the products and services made available (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes made to the Terms of Service.

By ordering on the Website you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at info@babysgotstyle.com.au and we will remove you from marketing communications.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

This Website also contains links to third party websites. Baby’s Got Style has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Please review the terms and conditions of each of the linked sites to understand their policies.

Privacy

Our privacy policy, which sets out how we will use your information, can be found at privacy policy. By using this Website, you consent to the information you provide being used as described in our privacy policy and warrant that the information you provide is accurate.

Intellectual Property

All content and software on this site, including the images, text, site design, logos, and graphics as well as the selection, assembly and arrangement thereof, are the property of Baby’s Got Style, unless specified otherwise.

You may store, print and display the content supplied solely for your own personal use.

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Order acceptance: When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you a tax invoice. Only those goods listed on the tax invoice will be included in the contract formed.

Delivery: The delivery times provided by Baby’s Got Style are estimates only. Actual delivery is provided by third parties outside of our control. Baby’s Got Style will not be held accountable for late deliveries or loss or damage relating to late deliveries. Please ensure you enter the correct delivery address. Baby’s Got Style can not be held responsible for incorrectly entered delivery addresses.

Customs Charges (outside Australia): The rules relating to customs charges vary from country to country. Baby’s Got Style do not have any control over these charges. Please contact your local customs office for more information. All customs charges are the responsibility of the order recipient.

Prices: Unless stated otherwise all prices are in Australian Dollars. Non-Australian currency figures are approximations based on exchange rate. Prices are subject to change without notice. All credit cards are charged in Australian Dollars.

Typographical Errors: In the event a product is listed at an incorrect price or with incorrect information due to typographical error or due to incorrect information received from our suppliers, Baby’s Got Style have the right to cancel the order.